SUBMIT A GAP CLAIM
![Kaelo Gap Claim Step 01 Kaelo Gap Claim Step 01](https://wwwuat.kaelo.co.za/wp-content/uploads/2023/07/Kaelo-Gap-2023-Claims-Step-01-Solid.png)
How to submit a Gap Cover Claim:
Before you start please ensure you have the following documentation available:
- Doctor’s Account
- Hospital Account
- Medical Scheme Statement and/or Claim Remittance (showing the Specialist and/or Doctor’s Account)
We are unable to assess your claim without the required documents.
![Kaelo Gap Claim Step 02 Kaelo Gap Claim Step 02](https://wwwuat.kaelo.co.za/wp-content/uploads/2023/07/Kaelo-Gap-2023-Claims-Step-02-Solid.png)
Gap Cover Claim Notifications:
We will keep you informed along the Claims Submission Process. Notification updates will be communicated as the Claim status is updated.
- Claim Submission Received
- Claim Authorised and or Claim Processed
- Claim Paid
The full claim submission to payment process will take seven to 14 business days.
Kaelo Gap
Western Gap
Disclaimer
Premiums for Gap Cover Policies are not tax deductible as these Policies are registered as Short-Term insurance Policies. We therefore do not issue a Tax certificate to our Policyholders.